The topic of returns reminds me of when I'm asking my kids, "Who knocked over the lamp?" They point to each other and plead their case that the other was to blame. There is truth in each story, but my real concern is that it doesn't happen again.

When it comes to product returns, whether the error stems at the counter or in the bay, returns negatively impact the distribution channel and vehicle repair process, adding time and cost to everyone who handles the parts. I'm sure all parties involved wish they would never happen again.

With the goal of providing you with input on ways shop owners can reduce the amount of product that is returned to suppliers, Babcox Research asked a sample of shop owner readers for their ideas on this topic. We received dozens of great responses, some of which are listed below, so thank you to those of you who responded.

10 Ways To Reduce Product That's Returned to Suppliers

Take time to properly assess the job at hand, so that the right parts are ordered the first time.
Give your supplier clear, accurate information so that the right part can be delivered.
Do business with a good parts supplier that has experienced counterpeople who ask and answer the right questions to be able to deliver the correct parts for the application. Communication and trust are key elements in this business relationship.
vehicle information on hand, including the VIN number.
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