Management: 'Win-Win' Repairs Positively Impact Customer Education and Your Bottom Line Methuen MA
By Mary DellaValle
November 04, 2009
In the process of educating customers, if you could show the link between proper repairs and vehicle performance and longevity, compared to vehicle neglect and its negative impact on critical components, you'd be able to heighten your customers' trust in your repair recommendations and comfort level with the repair process.
The article was about a 44-year-old Queens, NY, resident, Stephanie Hodge, who is one of the fastest female runners in the world in her age group. In addition to the accolades referencing her skills as an accomplished runner, the article detailed her work as an overseas advisor for the United Nations. Hodge is typically dispatched to countries that are facing or recovering from calamity.
According to the article, Hodge says there is a correlation between the rigors of her UN work and running. “I always look for the links between issues and advocate for win-win outcomes,” explained Hodge. One example she gave was that quality education can lead to less poverty and better health in developing nations.
Relating her comment about “win-win” situations to our market,...
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